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Right of Withdrawal

 

Pursuant to the Legislative Decree no. 185 of 05/22/1999 and to the Directive 97/7/EC, the Customer can exercise the right of withdrawal no later than 10 working days from the receipt of goods, informing the merchant of their willingness to exercise that right by one of the following means: 

  • e-mail or fax sent to the contact details listed on “Contacts” page
  • registered letter sent to the registered office of the merchant. 

The Customer shall then at own expenses return the goods, intact and in their original packaging, to the merchant within 15 days of receiving the merchant's authorization to return the goods. The merchant will refund the Customer the entire amount paid for the purchased goods as soon as possible, and in any case within than 30 days from the refund application, by making a bank transfer on the Customer's bank account, by sending a non-trasferable cheque made payable to the Customer, or by transferring the online credit card transaction (depending on the payment method originally used by the Customer). The right of withdrawal does not apply to the supply of goods made to the Customer's specifications or clearly personalized or which, by reason of their nature, cannot be returned or are liable to deteriorate or expire rapidly.

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P.IVA / VAT N° 03303190122